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Senior Manager of Professional ServicesManager / Senior Manager of Professional ServicesRemote (U.S.... Senior Manager of Professional ServicesManager / Senior Manager of Professional ServicesRemote (U.S.-based) | ~25% TravelReports to SVP of Customer ExperienceLead the team that delivers our product — at scale.White Cup is entering a critical execution year. As we continue scaling our vertical SaaS platform for the distribution industry, we are standardizing our service delivery model and migrating legacy customers to our go-forward CRM platform.We need a hands-on Professional Services leader who can drive disciplined implementation, lead a high-performing team, and ensure customer migrations are executed with structure, consistency, and accountability.This is an execution leadership role in a growth-stage SaaS environment.What You’ll OwnYou will lead the Professional Services function responsible for implementing and migrating customers to our SaaS platform.Your focus in Year 1 will include: Driving structured, repeatable implementation methodologyLeading high-volume customer migrations with discipline and cadenceManaging team capacity and workload during peak demandPersonally overseeing escalations and risk mitigationCoaching and developing implementation managers and consultantsPartnering with Sales, Product, and Customer Success to ensure commitments align with delivery capability You will play a direct role in how customers experience our platform transition.What Success Looks Like Migration projects delivered on time and with strong adoptionClear implementation standards and stage-gated delivery disciplineStrong team morale during a heavy execution yearAccurate capacity planning aligned with growthFewer surprises, tighter forecasting, stronger customer outcomes8+ years leading SaaS or ERP implementation teamsExperience in distribution-focused ERP or vertical SaaS preferredProven success managing structured implementation or migration programsStrong operational leadership — not just project oversightComfortable working in a growth-stage SaaS business serving mid-market customersUtilization awareness and financial literacy (margin focus is helpful but not primary in Year 1)Hands-on leader who steps into escalations when needed The Profile We’re Looking ForBachelor’s degree preferred; equivalent experience accepted.About White CupWhite Cup provides CRM and Business Intelligence solutions built specifically for the distribution industry. We serve over 1,000 customers worldwide and focus on practical software that drives measurable revenue growth and operational efficiency.We are a private, remote-first SaaS company headquartered in Boise, ID.Compensation & Benefits Base salary range: $140,000 – $170,00020% performance bonusRemote flexibility (U.S.-based)401(k) with company matchComprehensive medical optionsUnlimited PTO and 13 paid holidays Why This Role MattersThis is a high-impact leadership position during an important platform evolution year. The right leader will shape how we scale delivery, support customers through transition, and build the foundation for long-term growth.If you are an execution-driven SaaS services leader who thrives in structured, accountable environments — we’d like to talk.