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Front Counter / Parts & Customer Service Representative Location: Lubbock, TX Schedule: Full-Tim... Front Counter / Parts & Customer Service Representative Location: Lubbock, TX Schedule: Full-Time | Monday–Friday About the OpportunityA well-established and highly respected service-based company in Lubbock is seeking a dependable and customer-focused Front Counter / Parts & Customer Service Representative to join their team. This role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and can balance front-facing service with administrative and operational support.As the first point of contact for walk-in customers and incoming calls, you will play a critical role in delivering a professional, efficient, and solution-oriented customer experience while supporting internal service and parts operations. What You Will Do Serve as the primary front counter representative, greeting and assisting walk-in customers promptly and professionallyHelp customers identify and purchase replacement parts, accessories, and service solutionsAnswer incoming calls, respond to inquiries, and route service requests appropriatelyProcess sales transactions, invoices, and payments with accuracyCoordinate with service technicians and warehouse personnel to ensure smooth operationsMaintain organization and stock levels of frequently used parts and suppliesAssist with order entry, scheduling support, and general administrative tasksProvide basic product knowledge and guidance for residential and commercial systemsSupport daily office flow to ensure efficient and high-quality customer service delivery Qualifications Proven customer service experience in a professional settingStrong communication skills, both in person and over the phoneHigh level of organization with the ability to multitask and prioritizeBasic computer proficiency (data entry, invoicing, email, scheduling systems)Mechanical aptitude or willingness to learn product lines and parts identificationPrevious experience in a parts counter, service environment, construction, or trade-related industry is highly preferred What We’re Looking For A professional, dependable, and team-oriented individualSomeone who thrives in a fast-paced, customer-driven environmentA proactive problem-solver with a customer-first mindsetComfortable balancing front-facing customer interaction with behind-the-scenes coordinationStrong attention to detail and follow-through Compensation & Benefits Competitive hourly pay (based on experience)Stable, full-time scheduleOpportunity to grow within a well-established organizationSupportive team environment Why Partner with SnellingLocally owned and operated here in Lubbock since 1967, our Snelling team has been matching exceptional people with exceptional job opportunities for over 55 years. Our local Staffing Team has over 200 years of combined staffing experience here in Lubbock alone. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more. Questions? Call Leta Page at 806-797-3281Awards & Recognition: Best of Lubbock® Employment Agency WINNER (2018–2025) Best of Staffing® Client Satisfaction Diamond Award (2013–2024) Forbes Best Professional Search Firms 2025 Forbes Best Temporary Staffing Firms 2025 Largest Staffing Firm in the U.S. (2025, SIA)