Front Counter / Parts & Customer Service Representative in Lubbock, Tx

Front Counter / Parts & Customer Service Representative
Location: Lubbock, TX
Schedule: Full-Time | Monday–Friday

About the Opportunity

A well-established and highly respected service-based company in Lubbock is seeking a dependable and customer-focused Front Counter / Parts & Customer Service Representative to join their team. This role is ideal for someone who enjoys working directly with customers, thrives in a fast-paced environment, and can balance front-facing service with administrative and operational support.

As the first point of contact for walk-in customers and incoming calls, you will play a critical role in delivering a professional, efficient, and solution-oriented customer experience while supporting internal service and parts operations.

What You Will Do

• Serve as the primary front counter representative, greeting and assisting walk-in customers promptly and professionally
• Help customers identify and purchase replacement parts, accessories, and service solutions
• Answer incoming calls, respond to inquiries, and route service requests appropriately
• Process sales transactions, invoices, and payments with accuracy
• Coordinate with service technicians and warehouse personnel to ensure smooth operations
• Maintain organization and stock levels of frequently used parts and supplies
• Assist with order entry, scheduling support, and general administrative tasks
• Provide basic product knowledge and guidance for residential and commercial systems
• Support daily office flow to ensure efficient and high-quality customer service delivery

Qualifications

• Proven customer service experience in a professional setting
• Strong communication skills, both in person and over the phone
• High level of organization with the ability to multitask and prioritize
• Basic computer proficiency (data entry, invoicing, email, scheduling systems)
• Mechanical aptitude or willingness to learn product lines and parts identification
• Previous experience in a parts counter, service environment, construction, or trade-related industry is highly preferred

What We’re Looking For

• A professional, dependable, and team-oriented individual
• Someone who thrives in a fast-paced, customer-driven environment
• A proactive problem-solver with a customer-first mindset
• Comfortable balancing front-facing customer interaction with behind-the-scenes coordination
• Strong attention to detail and follow-through

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Stable, full-time schedule
• Opportunity to grow within a well-established organization
• Supportive team environment

Why Partner with Snelling

Locally owned and operated here in Lubbock since 1967, our Snelling team has been matching exceptional people with exceptional job opportunities for over 55 years. Our local Staffing Team has over 200 years of combined staffing experience here in Lubbock alone. Whether you're searching for your next opportunity or looking for qualified talent, trust the staffing and recruiting experts at Snelling to help you achieve more.

Questions?

Call Leta Page at 806-797-3281

Awards & Recognition:
Best of Lubbock® Employment Agency WINNER (2018–2025)
Best of Staffing® Client Satisfaction Diamond Award (2013–2024)
Forbes Best Professional Search Firms 2025
Forbes Best Temporary Staffing Firms 2025
Largest Staffing Firm in the U.S. (2025, SIA)