Dispatcher / Customer Service Support in Lubbock, Tx

DISPATCHER / CUSTOMER SERVICE SUPPORT

Full-Time | On-Site | Lubbock, TX
Schedule: Approximately 40–45 hours per week (7:30 AM–5:30 PM); seasonal overtime may be required
Pay: $18-19/hr + excellent benefits and OT opportunity

ABOUT THE OPPORTUNITY

Snelling is partnering with a well-established service-based organization in Lubbock to identify a highly organized and customer-focused Dispatcher to support daily field operations and customer communications.

This role is central to coordinating technicians, managing schedules, and ensuring customers receive timely updates and a high-quality service experience. In addition to dispatching responsibilities, this position cross-trains and provides backup support for Customer Service functions, offering variety and long-term growth potential.

This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving in real time, and can balance internal logistics with professional customer interaction.

WHAT YOU WILL DO

Dispatch & Scheduling Responsibilities

• Coordinate and dispatch field technicians based on skill level, location, job priority, and availability
• Build and adjust daily and multi-day schedules to maximize efficiency and service capacity
• Accurately estimate drive times and job durations to optimize routing and technician productivity
• Communicate proactively with customers regarding appointment confirmations, arrival windows, and schedule changes
• Respond calmly and effectively to urgent requests, reschedules, and service disruptions
• Maintain awareness of on-call rotations and assist with contingency planning during peak periods

Communication & Operational Support

• Relay clear, accurate information to technicians via dispatch software, phone, radio, or email
• Partner with inventory, warehouse, and internal teams to ensure parts and materials readiness
• Monitor technician performance metrics and assist with documentation, debriefs, and reporting
• Prepare customer packets, paperwork, and next-day call lists in advance to support smooth daily operations

Customer Service & CSR Backup Support

• Serve as backup support for inbound and outbound customer service calls as needed
• Assist with appointment booking, customer inquiries, and issue resolution
• Update customer records accurately within internal systems
• Support billing, payment verification, and follow-up communication when required
• Help maintain a professional, welcoming front-office experience

WHAT WE’RE LOOKING FOR

• High school diploma required; associate degree or related coursework a plus
• Prior experience in dispatching, call center operations, customer service, or scheduling preferred
• Strong computer skills with the ability to learn dispatch and service management software
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail and follow-through
• Ability to prioritize, multitask, and make sound decisions under pressure
• Professional demeanor with the ability to build trust, manage conflict, and maintain accountability
• Adaptable, team-oriented, and comfortable in a fast-paced, customer-driven environment

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Office-based role with extended periods of sitting and phone use
• Occasional walking, bending, and light lifting (up to approximately 30 lbs)
• Ability to communicate clearly via phone for extended periods
• Moderate noise level typical of a call center or service office environment
• Position may involve seasonal overtime and occasional extended workdays

COMPENSATION & BENEFITS

• Competitive hourly compensation, based on experience
• Excellent, comprehensive benefits package
• Paid time off and holidays
• Long-term stability with growth and cross-training opportunities

WHY WORK WITH SNELLING

Snelling is a locally owned and operated staffing and recruiting firm with deep roots in the Lubbock community. With over 200 years of combined team experience, we specialize in placing top talent into long-term roles where they can succeed and grow.

Our firm has been consistently recognized for service excellence, client satisfaction, and professional recruiting standards throughout West Texas.

NEXT STEPS

If you are an organized, service-minded professional who enjoys coordinating people, schedules, and customer needs, we encourage you to apply.

Submit your resume today for confidential consideration. Qualified candidates will be contacted promptly.