Customer Service Representative (csr) - Insurance Support in Lubbock, Tx

Customer Service Representative (CSR) – Insurance Support

Compensation: $18.00–$19.00/hr DOE
Employment Type: Full-time, on-site
Schedule: Monday–Friday, standard business hours

ABOUT THE OPPORTUNITY

Snelling is seeking a professional and detail-oriented Customer Service Representative (CSR) to join a reputable insurance office in Lubbock, Texas. This is an excellent opportunity for someone with strong computer skills, a polished customer service presence, and the drive to build a long-term career in the insurance industry.

No insurance license is required to start. However, this employer values long-term development and will encourage employees interested in pursuing an insurance license down the road. This role is ideal for someone who enjoys helping people, thrives in a structured office environment, and is looking for stability and growth.

WHAT YOU WILL DO

• Answer and route incoming calls while providing professional, friendly customer service.
• Learn to gather required client and policy information accurately and efficiently.
• Work within an agency management system to update electronic client files, prepare documents, and maintain organized records.
• Send policy documents via mail or electronic delivery using digital tools.
• Support licensed agents with administrative tasks, follow-up work, and policy updates.
• Assist with quoting activities as you gain understanding of insurance products.
• Maintain accuracy, confidentiality, and compliance with office procedures.
• Contribute positively to a collaborative and client-focused office environment.

WHAT WE ARE LOOKING FOR

• Strong computer proficiency and ability to learn new systems quickly.
• Professional communication skills and a customer-first mindset.
• Excellent attention to detail and organizational abilities.
• Previous customer service or administrative experience required.
• Prior exposure to insurance or financial services is preferred but not mandatory.
• Someone seeking a long-term position with opportunities to grow and advance.

COMPENSATION & BENEFITS

• Pay: $18.00–$19.00 per hour, based on experience
• Benefits:
  • Health insurance
  • Paid Time Off (PTO)

HOW TO APPLY

If you’re dependable, motivated, and ready to grow your career in the insurance field, we would love to hear from you.

Submit your resume today for confidential consideration. Qualified applicants will be contacted promptly regarding next steps.

Point of Contact:
Leta Page | Snelling Staffing & Payroll Services
(806) 797-3281

ABOUT SNELLING

Snelling is a locally owned recruiting and staffing firm with more than 200 years of combined experience serving Lubbock and West Texas. We specialize in connecting top administrative, customer service, industrial, and professional talent with trusted local employers.

Recognition & Awards:
Forbes Best Professional Search Firms® 2024 • Best of Staffing® Client Satisfaction Diamond Award (2013–2024) • Lubbock Avalanche-Journal Best of Lubbock® – WINNER / Best Employment Agency (2018–2025)