Customer Service Manager in Boston, Ma, Ma
Boston, MA
temporary,
part-time, full-time
$28 -
$38
per hour
Job Overview: The Customer Service Manager leads a team of representatives to deliver excellent customer experiences and resolve issues efficiently.
Main Responsibilities:
- Train, mentor, and oversee customer service staff.
- Develop and implement customer service policies and standards.
- Monitor team performance and handle escalated issues.
- Collaborate with other departments to enhance service quality.